Unopened Products (Not Software):
Unopened products can be returned up to 30 days from the date of invoice. Products returned 1-10 days from the date of invoice will be issued a refund for the full amount of the purchase
Unopened Newtek Products: Unless the product is defective or the return is a direct result of a Livestream error, Livestream may charge a restocking fee of up to 10% of the purchase price paid.
Opened BlackMagic Design Products:
Opened products can be returned up to 10 days from date of invoice. Products that are opened must be returned within 10 days in order to receive credit on your account, less a 10% restocking fee and credit card fees. No refund will be given for opened product of any kind.
Other Opened Products:
All other manufacturer products must be handled by the manufacturer DIRECTLY. We will be happy to supply you with the manufacturer contact information if necessary.
All defective products are to be returned directly to the manufacturer. Most manufacturers request that the customer speak with a Technical Support Representative to determine that the stated product is truly defective. Once a product is deemed defective by the manufacturer, the Manufacturer will issue the Customer/ Dealer an RMA Number. All shipments for defective product should be sent directly to the manufacturer.