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Returns & Refunds Policy

Livestream Products

  • You have thirty (30) days to return an item from the date of purchase.
  • Only items that have been purchased directly from the Livestream.com Store can be returned to Livestream. Livestream products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • If the item is unopened, Livestream will provide a refund minus shipping and handling expenses.
  • If the item has been opened, Livestream will provide a refund minus shipping and handling expenses and a 20% restocking fee.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters, accessories, and documentation that were included when you received it.
  • Livestream software is ineligible for return if it has been installed on any computer.

Blackmagic Design Products

  • You have 10 (ten) days to return an unopened item from the date of purchase.
  • If the item is unopened, Livestream will provide a refund minus shipping and handling expenses.
  • If the item is unopened, Livestream will provide a refund minus shipping and handling expenses and a 25% restocking fee.

All Other Products

  • All other manufacturer products must be handled by the manufacturer directly.  Please contact Livestream Support for the manufacturer contact information if necessary.

How to Return An Item

To return an item to Livestream, please contact Livestream Support by calling the number below or by visiting the Livestream Support page below and opening a support ticket.

(877) 977-8732 · http://help.livestream.com/

Livestream Support will issue an RMA (Returned Merchandise Authorization) number and specific return instructions.  All returns must be shipped with an RMA number visibly printed on the outside of the return packaging. Any product returned without an RMA number will be returned to the customer.

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent back to the card.
  • If you paid with using another method, you will be refunded in the form of a check from Livestream, which will be mailed to your billing address.